Delivery Manager
Salary: £43,000 – £47,000 (depending on experience)
Location: Wales. Remote but will be expected to attend some in person meetings.
Term: This is a permanent role for the remainder of this Senedd term (until 2026) with an option to extend in future.
This role is also available as a secondment for Welsh public sector employees. Please follow your own organisation’s policy on informing and getting permission from line managers.
The ability to speak and write Welsh, or a willingness to learn Welsh, is desirable. We will judge applications submitted in Welsh or English equally.
About the Centre for Digital Public Services
The Centre for Digital Public Services (CDPS) helps to design and deliver better public services for Wales.
We are an arm’s length body of the Welsh Government set up to help deliver the Digital Strategy for Wales.
Our focus is on:
- creating shared digital standards (including for services and technology), building communities and sharing knowledge
- building skills and capability and a pipeline of digital talent
- creating ‘digital squads’: multidisciplinary teams who work in partnership with organisations to design and deliver better services around the needs of the people who use them
We’re a diverse team of digital experts made up of permanent staff, fixed term appointments, secondments from the Welsh public sector and suppliers.
The role
Delivery managers at CDPS work at the heart of teams to provide direction and ensure they have the right environment to deliver their products and services in an iterative way.
You’ll be accountable for stuff getting done, motivating and supporting teams, and removing blockers.
You’ll have a deep understanding of Agile and Lean practices and use your own judgement to decide on appropriate tools and techniques.
You’ll be adept at delivering complex digital projects, breaking down barriers for our teams and planning – both at a higher level and getting into the detail when needed.
You’ll be at the core of the decisions the team makes and create an environment where they’re excited about their work.
You’ll be part of the wider community of product and delivery managers at CDPS who deliver skills and capability training, masterclasses and community events.
Progress so far
CDPS is committed to working in the open. We regularly blog and tweet about our work and we would encourage you to look at the work we do with partners.
A few examples we’re particularly proud of are:
- Welsh Revenue Authority’s Land and Property Data Proof of Concept
- Sport Wales work to increase the reach of their community investment funds
- our discovery into Tech Net Zero
- understanding the access challenges to GP surgeries in Wales
- our research to understand the shared technology landscape in Wales
What you’ll do
As a delivery manager, you will:
- deliver projects and products using the appropriate Agile project management methodology, learning and iterating frequently
- work with the product manager to define the roadmap for any given product and translate this into user stories
- lead the collaborative, dynamic planning process – prioritising the work that needs to be done against the capacity and capability of the team
- matrix-managing a multidisciplinary team
- ensure all products are built to an appropriate level of quality for the stage (alpha/beta/live)
- actively participating in the delivery and product community, sharing and re-applying skills and knowledge and bringing in best practice
- line manage an associate delivery manager, supporting them to learn and grow into delivery manager roles
Who you are
Our delivery professionals work on a diverse range of projects, products and services within CDPS and with our partners across the public sector. We’re looking for people with strong interpersonal skills who enjoy working in a demanding, high profile Agile environment.
We’re looking for people who are passionate about Agile working, who know how to help teams succeed and care about improving the lives of citizens in Wales. And we want people who believe that how you work is as important as what you deliver.
We’re interested in people with proven experience in:
- delivering digital products and services
- taking a lead in advocating for a user-centred approach to delivering products and services
- using a range of Agile project management methods
- using tools and techniques to identify and fix issues in team dynamics, choosing the right approaches to support the development of blended teams
- matrix-managing multidisciplinary teams
- building inclusive cultures and introducing new skills and approaches into organisations
- coaching, mentoring and delivering training in a variety of forms
We want to hear from people who are excited by the Digital Strategy for Wales, which at its heart is about improving the lives of the people of Wales.
Please keep reading
Research shows that, while men apply for jobs where they meet 60% of the criteria, women and other marginalised people tend only to apply when they check every box. So, if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you’d be a good fit.
We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture or religion.
Benefits
This is an overview of some of our benefits we are happy to provide a full list on request.
- Enhanced pension contributions – 7% contribution by the employer
- Generous holiday entitlement: 28 days’ annual leave plus public holidays
- 37.5-hour week for all full-time team members
- Flexible Working Policy
- Flexible benefits: buy and sell annual leave, dental insurance, discounted gym membership and OpenLearn (free learning from the Open University)
- Group income protection – a replacement income if an employee is unable to work because of a long-term illness or injury
- Group critical illness protection – financial peace of mind for our employees by paying a tax-free lump sum of £100k when diagnosed with a defined critical illness
- Group life assurance – this benefit will pay out a lump sum (4 times the salary) to your family or next of kin should you pass away while employed with us
- Employee Assistance Programme (24/7 GP consultation)
How to apply
Please submit your CV and a covering letter to support your application.
The covering letter should be no more than two sides of A4. Your letter needs to:
- explain why you’re interested in the position
- provide evidence of why you’re suitable, based on the ‘Who you are’ section above
- tell us where you saw the job advertised
Email your application to careers@digitalpublicservices.gov.wales.
