Head of Operations

Salary: £67,600 – £78,000 (depending on experience) 

Location: Wales. Remote but will be expected to attend some in person meetings. 

Term: This is a permanent role for the remainder of this Senedd term (until 2026) with an option to extend in future. 

This role is also available as a secondment for Welsh public sector employees. Please follow your own organisation’s policy on informing and getting permission from line managers.  

The ability to speak and write Welsh, or a willingness to learn Welsh, is desirable. We will judge applications submitted in Welsh or English equally. 

Closing date: 20/03/2023 at 23:59 

About the Centre for Digital Public Services 

The Centre for Digital Public Services (CDPS) has been described as a start-up with government backing. The guidance given to CDPS by Deputy Minister for Climate Change, Lee Waters was, “We can do things differently, so let’s.” 

CDPS was created in 2020 to help deliver the Digital Strategy for Wales. Its central goal is to improve the lives of everyone in Wales.  

CDPS is a uniquely experienced group of digital, data and technology professionals, committed to making services better for people. We aspire for everything we do to be exemplary and shared, drawing on lessons learned globally – we know we won’t always succeed.  

CDPS’s values are central to everything we do. We seek to be bold, transparent, people-focused, collaborative, and optimistic. Our staff policies aim to make us the best employer we can be, like our pioneering Period and Menopause policy. 

Hear from one of our recent hires, Sophia Kyrantonis-Jackson:  

“I joined CDPS as Executive Assistant to the job-sharing CEOs, Myra and Harriet, in August 2022. From the first hour of my first day, I felt welcome and part of this great team. CDPS is a very professional, yet fun, place to work and I learn something new every day from the wealth of skills offered by the various divisions. Everyone, from the top down, is totally approachable and more than happy to help and answer any questions you may have. The company motto should be “There’s no such thing as a stupid question!” 

Progress so far  

CDPS is committed to working in the open. We regularly blog and tweet about our work and we encourage you to look at the work we do with our partners.  

 A few examples we’re particularly proud of are:  

The role 

Reporting to the Chief Executive Officer at CDPS, the Head of Operations is responsible for ensuring CDPS’ operational activity underpins all agreed delivery effectively and managing a successful and empowering relationship with our partnership team at Welsh Government.  

The Head of Operations ensures CDPS priorities are funded effectively, in a manner that prioritises value for money for Welsh citizens and takes full ownership of monitoring and managing CDPS’ budget. The Head of Operations oversees all governance and reporting activity, including managing the CDPS board, and ensures that best practice policies are delivered and adhered to across all operational areas.  

The Head of Operations is a member of the CDPS leadership team, giving important strategic input, and taking responsibility for delivery of outputs in their strategic areas. The appointed candidate will ensure compliance with all relevant local and international laws regarding the operational side of the business, such as data management.  

What you’ll do 

Who you are 

We want to hear from people with skills in: 

Please keep reading 

Research shows that, while men apply for jobs where they meet 60% of the criteria, women and other marginalised people tend only to apply when they check every box. So, if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you’d be a good fit.  

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, or religion.  


This is an overview of some of our benefits we are happy to provide a full list on request.  

How to apply 

Please submit your CV and a covering letter to support your application. 

The covering letter should be no more than two sides of A4. Your letter needs to: 

Email your application to careers@digitalpublicservices.gov.wales

The successful candidate must have BPSS certification before starting this role, which we will pay for and process.