Midweight user researchers

Salary: £39k – £47k (depending on experience)

Location: Wales. Remote but may be expected to attend some in person meetings.

Term: This is a permanent role for the remainder of this Senedd term (until 2026) with an option to extend in future.

This role is available as a secondment for Welsh public sector employees. Please follow your own organisation’s policy on informing and getting permission from line managers.  

The ability to speak and write Welsh is desirable. We will judge applications submitted in Welsh or English equally.

About the Centre for Digital Public Services

The Centre for Digital Public Services (CDPS) helps to design and deliver better public services for Wales. 

We are an arm’s length body of the Welsh Government set up to help deliver the Digital Strategy for Wales. 

Our focus is on:

We’re a diverse team of digital experts made up of permanent staff, fixed term appointments, secondments from the Welsh public sector and suppliers.  

The role

We’re looking for people who are passionate about creating accessible services that are simple enough for everyone to use.

We are looking for user researchers to lead research on a specific user journey, project or workstream for CDPS. You will make sure all our work is rooted in a deep understanding of users and their needs.  

The work will include planning and implementing research activities and methods and communicating actionable insights to project teams and partners.  

You’ll be expected to ensure quality, innovation and creativity in our approach to all aspects of user research and to reporting on its results.  

You’ll be an advocate for user-centred design and respond to queries and challenges on the need for good user research.

What you’ll do

Who you are

We want to speak to people with skills and experience in: 

You should be:

Please keep reading

Research shows that, while men apply for jobs where they meet 60% of the criteria, women and other marginalised people tend only to apply when they check every box. So, if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you’d be a good fit. 

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture or religion.  


How to apply   

Please submit your CV and a covering letter to support your application.

The covering letter should be no more than two sides of A4. Your letter needs to:

Email your applications to careers@digitalpublicservices.gov.wales.

The successful candidate must have BPSS certification before starting this role, which we will pay for and process.