Senior delivery manager
Salary: £50k – £61k (depending on experience)
Location: Remote. All interviews will be online.
Term: This is a permanent role for the remainder of this Senedd term (until May 2026) with an option to extend in future.
This role is available as a secondment for Welsh public sector employees. Please follow your own organisation’s policy on informing and getting permission from line managers.
The ability to speak and write Welsh is desirable. We will judge applications submitted in Welsh or English equally.
Closing date: 07/07/2022 at 23:59
About the Centre for Digital Public Services
The Centre for Digital Public Services (CDPS) helps to design and deliver better public services for Wales.
We are an arm’s length body of the Welsh Government set up to help deliver the Digital Strategy for Wales.
Our focus is on:
- creating shared digital standards (including for services and technology), building communities and sharing knowledge
- building skills and capability and a pipeline of digital talent
- creating ‘digital squads’: multidisciplinary teams who work alongside organisations to design and deliver better services around the needs of the people who use them
We’re a diverse team of digital experts made up of permanent staff, fixed term appointments, secondments from the Welsh public sector and suppliers.
We’re looking for people who are passionate about creating accessible services that are simple enough for everyone to use.
As a Senior Delivery Manager, you will be responsible for overseeing the delivery of products and services with our partners across the public sector in Wales, as well as of internally led work. You’ll help run the rhythms and rituals of our projects, helping to deliver on time, on budget and to high standards. You’ll also support the Head of Delivery with sizing teams and project scope.
You’ll be adept at delivering complex products and services, breaking down barriers for your team and both planning at a high level and getting into the detail to make things happen when needed. You’ll be expected to plan and deliver user-centred products and services, using appropriate agile methods. As an experienced practitioner, you’ll also identify and bring inspiration and best practices from the delivery management community to shape and improve how we work.
What you’ll do
- deliver services that are best in class for the Welsh public sector, giving the same level of digital experience users expect from daily interaction with the most respected web services
- deliver products and services using the appropriate agile methodology, learning and iterating frequently
- lead the collaborative, dynamic planning process – prioritising work, the capacity and capability of the team
- initiate agile ceremonies around the team’s needs, carrying out regular retrospectives and continuously improving team and product capability
- mentor, support and train more junior members of the delivery team
- ensure all products are built to an appropriate level of quality and align with the Digital Service Standards for Wales
- remove blockers for the delivery team and encourage collaboration across teams and organisations
- ensure your delivery team has tools and processes to deliver a product or service successfully
Who you are
We want to hear from people with skills in:
- planning and managing delivery of products and services in an agile environment, ensuring that projects stay within budget
- delivering change, both in the form of new services and the technology to support those services.
- agile coaching
- managing several products and services simultaneously and prioritising them
- identifying and mitigating risks
You’ll also need:
- good time management and be able to work autonomously
- strong communication skills: you’re good at negotiating, persuading, influencing, networking and collaborating
- to be able to get to the heart of an issue quickly and clearly, demonstrating expert knowledge in an applied setting
- experience of a range of delivery tools, for example Trello and Jira, and remote working tools, such as Slack and Teams
- an understanding of the political and social landscape of Wales
- fluency in spoken and written Welsh (desirable)
And you should be:
- naturally curious – you keep on top of your own learning and development and are up to date with the latest techniques and trends in your field
- an advocate for user-centered practices, embedded within agile delivery
- able to explain complex technical concepts in plain language to people with limited knowledge of agile and user-centred design
- committed to the development of improved digital services across Wales
Please keep reading
Research shows that, while men apply for jobs where they meet 60% of the criteria, women and other marginalised people tend only to apply when they check every box. So, if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you’d be a good fit.
We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, or religion.
- Generous holiday entitlement: 28 days’ annual leave plus public holidays
- 37.5-hour week for all full-time team members
- Flexible working policy
- Enhanced contribution to our workplace pension
How to apply
Please submit your CV and a covering letter to support your application.
The covering letter should be no more than two sides of A4. Your letter needs to:
- explain why you’re interested in the position
- provide evidence of why you’re suitable, based on the ‘Who you are’ section above
- tell us where you saw the job advertised
Email your applications to firstname.lastname@example.org.
The successful candidate must have BPSS certification before starting this role, which we will pay for and process.