Trainer and Learning Designer

Salary: £41,600 – £63,440 (There are a range of roles we’re looking to fill, including a senior manager and one or two trainer roles. Salary will be determined depending on experience and position appointed)   

Location: Wales. Remote but will be expected to attend some in person meetings. 

Term: This is a permanent role for the remainder of this Senedd term (until 2026) with an option to extend in future. 

This role is also available as a secondment for Welsh public sector employees. Please follow your own organisation’s policy on informing and getting permission from line managers.  

The ability to speak and write Welsh, or a willingness to learn Welsh, is desirable. We will judge applications submitted in Welsh or English equally. 

Closing date: 20/03/2023 at 23:59 

About the Centre for Digital Public Services 

The Centre for Digital Public Services (CDPS) has been described as a start-up with government backing. The guidance given to CDPS by Deputy Minister for Climate Change, Lee Waters was, “We can do things differently, so let’s.” 

CDPS was created in 2020 to help deliver the Digital Strategy for Wales. Its central goal is to improve the lives of everyone in Wales.  

CDPS is a uniquely experienced group of digital, data and technology professionals, committed to making services better for people. We aspire for everything we do to be exemplary and shared, drawing on lessons learned globally – we know we won’t always succeed.  

CDPS’s values are central to everything we do. We seek to be bold, transparent, people-focused, collaborative, and optimistic. Our staff policies aim to make us the best employer we can be, like our pioneering Period and Menopause policy. 

Hear from one of our recent hires, Sophia Kyrantonis-Jackson:  

“I joined CDPS as Executive Assistant to the job-sharing CEOs, Myra, and Harriet, in August 2022. From the first hour of my first day, I felt welcome and part of this great team. CDPS is a very professional, yet fun, place to work and I learn something new every day from the wealth of skills offered by the various divisions. Everyone, from the top down, is totally approachable and more than happy to help and answer any questions you may have. The company motto should be “There’s no such thing as a stupid question!” 

Progress so far  

CDPS is committed to working in the open. We regularly blog and tweet about our work and we encourage you to look at the work we do with our partners.  

 A few examples we’re particularly proud of are:  

The role  

There is a digital skills gap in Wales that we need to fill.  

This is an exciting opportunity for someone to make a difference to public service delivery in Wales. We’re looking for people who can scope, design, and deliver digital learning materials and iterate them in line with user needs and the Digital Service Standards for Wales. 

We’re not talking about essential digital skills, like using office software or staying safe on the internet but we would like to hear from people who have worked in digital, data and technology roles, or with Agile delivery experience and a passion for sharing their knowledge to make public services better. 

We place great importance on user-centred design and want this to be an essential part in all our courses. 

Your success will be reflected in the attendees of your courses:  

1) applying their learning to be highly successful in their current roles  

2) ultimately making public services in Wales measurably better  

The courses and learning opportunities you design should predict these results, providing ongoing data that shows how things are progressing. 

What you’ll do  

You need to be able to convince people why a user-centred approach is important, why Agile methods are the best way to design services that meet user needs and crucially, ensure everyone leaves your sessions with practical skills they can apply the next day in their role.  

As a Trainer and Learning Designer, you will:  

Who you are  

We’re interested in people with proven experience in:   

You will also: 

Please keep reading 

Research shows that, while men apply for jobs where they meet 60% of the criteria, women and other marginalised people tend only to apply when they check every box. So, if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you’d be a good fit.  

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, or religion.  

Benefits 

This is an overview of some of our benefits we are happy to provide a full list on request.  

How to apply 

Please submit your CV and a covering letter to support your application. 

The covering letter should be no more than two sides of A4. Your letter needs to: 

Email your application to careers@digitalpublicservices.gov.wales. 

The successful candidate must have BPSS certification before starting this role, which we will pay for and process. 

Trainer and Learning Designer

This is an exciting opportunity for someone to make a difference to public service delivery in Wales. We’re looking for people who can scope, design, and deliver best-in-class digital learning materials and iterate them in line with user needs and the Digital Service Standards for Wales.