Could you be our new Community Manager?

At CDPS we’ve  started to create communities around our digital service standards to provide a space where anyone with an interest can come together to share knowledge and ideas. 

Building a team

We’ve reached an exciting stage of our development here at CDPS Wales as we start to recruit people to join our team.

Communicating digital – understanding the challenges

Open communication has been a key principle for us from day one. To really deliver better public services, organisations need to communicate effectively both internally and externally.

Digital Service Standards for Wales – our latest update

When we launched our draft digital service standards back in October we were looking for input to create a set of standards that will improve public services for the people of Wales.

Knowledge Sharing Series Event 4 – Skills and Capability

A huge thank you to everyone who joined our knowledge sharing series webinar this week.

Communicating in the open

‘This post was originally published as a guest blog post on 9 February 2021 on comms2point0, a shared learning space for communications professionals.’

Knowledge Sharing Series Event 4 – Digital Skills – building capability in Wales

Join us for our next knowledge sharing series webinar when we’ll be looking at digital skills and capability.   Over the last twelve months many of us have seen a significant shift in how and where we work, how we deliver services and how we go about our day to day life.   Digital has been a key enabler to this and allowed us […]

Alpha Phase Achievements & Lessons Learnt

Introduction and purpose For the period June 2020 to March 2021 CDPS is operating in its Alpha phase, testing the findings from Discovery and kicking off delivery across a number of areas to improve public service delivery in Wales.   This paper sets out the key achievements of CDPS from June 2020 – January 2021. Our […]

Moving to Beta – lessons, learning and next steps

Learning a different approach As we move into the Beta stage, we’ve taken a moment to reflect on our journey so far and we’ve all learnt some important lessons on the digital approach.  We were quite new to the way of working and the agile approach and more used to a more typical local authority project […]

What’s in a translation?

by Angharad Prys, Communications Officer During our first meetings of the Building a Bilingual Service Community of Practice, much was discussed about the need to ensure that the Welsh used when designing digital services was not translated, but rather drafted bi-lingually. Our aim should be to make public services easy to use in either Welsh or English.   This is a great challenge, and if we had […]

Knowledge Sharing Series event 3 – Digital Strategy for Wales

This week saw the 3rd of our Knowledge Sharing Series webinars, set up to provide as many opportunities as possible for knowledge sharing, learning and engagement. The topic of this month’s webinar was the Digital Strategy for Wales.[…]

Building skills and capability in Wales

Background To really transform the way public services are delivered in Wales we need to ensure the Welsh public sector has the skills, capability and confidence to deliver digital services that meet the needs and expectations of the people of Wales. Building skills and capability is a key part of our work at CDPS and we […]