Updates and discussion on the development of user-centred services in Wales.
What is a multidisciplinary team?
An MDT is greater than the sum of its parts because each team member’s strengths combine in a holistic solution – but it needs the authority to make real decisions.
‘Tech net zero’ – so what does it mean?
The team examining technology’s role in reaching Wales’s climate goals needed a way of explaining their title.
What does good digital training look like?
Tell us how our Agile and user-centred design courses can better meet your needs.
How to make procurement docs people understand
To create healthy competition among a more diverse pool of providers, CDPS has started to rethink the design of the documents we use to procure goods and services.
‘It’s a right pain to take a screenshot’
In alpha, the Sport Wales grants service team evaluated 4 prototypes with participants who had previously applied for community sport funding.
Tech net zero – start by understanding the problem
Is it about reducing tech’s carbon footprint – or tech reducing the public sector’s footprint. Or could it be both?
What is a ‘user’?
Users aren’t just the public – anyone involved directly in a service needs it to ‘just work’.
CDPS awards tech net zero discovery contract
Digital agency Perago and the science park M-SParc join forces with Centre for Digital Public Services to investigate how technology can support Wales’s climate aims.
Words with purpose … a text service to meet user needs
It’s not only the technology that matters, user research and content design are also essential.
Once upon a time … on an Agile service team
Stories are not just for bedtime, a Sport Wales digital grants project reveals – they’re essential for meeting real users’ needs.
Bridging the digital divide in Wales
A directory of organisations helping to get Welsh people online will improve the outlook for many who are already disadvantaged.