Updates and discussion on the development of user-centred services in Wales.
Tech net zero – start by understanding the problem
Is it about reducing tech’s carbon footprint – or tech reducing the public sector’s footprint. Or could it be both?
What is a ‘user’?
Users aren’t just the public – anyone involved directly in a service needs it to ‘just work’.
CDPS awards tech net zero discovery contract
Digital agency Perago and the science park M-SParc join forces with Centre for Digital Public Services to investigate how technology can support Wales’s climate aims.
Words with purpose … a text service to meet user needs
It’s not only the technology that matters, user research and content design are also essential.
Once upon a time … on an Agile service team
Stories are not just for bedtime, a Sport Wales digital grants project reveals – they’re essential for meeting real users’ needs.
Bridging the digital divide in Wales
A directory of organisations helping to get Welsh people online will improve the outlook for many who are already disadvantaged.
‘Hubs’ a halfway house between office and homeworking
Some would just need shared remote workplaces occasionally, while for others quiet and confidentiality are top priorities.
Digging deep: the role of design in discovery
In the first, exploratory stage of Agile, it’s crucial to represent your assumptions – and then throw challenges at them.
Phone, video, visit? Themes emerge in GP access discovery
Technology is also encouraging more young women and middle-aged men to book appointments – but GPs in short supply.
Removing blockers in beta: next steps for Digital Landscape Review
The DLR is building on alpha findings to map a path towards truly inclusive digital services for Wales.
Waste not… content needs on a hazardous disposals service
A Natural Resources Wales discovery revealed problems an environmentally sensitive industry had with digital services: alpha is about trying solutions.