Updates and discussion on the development of user-centred services in Wales.

Audio applications? Helping to throw the grants net wider

CDPS and Sport Wales have been trawling the grant-giving landscape for better ways to award funds – emerging with promising results.

Mural for NHS

What can digital do? Exploring the primary healthcare landscape

A CDPS team is on the ground talking to users of GP services in Wales about how they perceive patient-facing digital systems.

Tell us: how do we bring Digital Service Standards to life?

How would you, the Welsh public service community, like CDPS to bring digital service standards to life?

Keep. It. Simple… Content design

To do our work, we all have to read a mass of papers. Nearly all of them are far too long’ – Winston Churchill

‘When is my bin day?’ How a Welsh council went user-centred

Powys County Council explains how user-centred design transformed its residents’ experience of everything from waste services to rate payments.

Helping the Welsh Revenue Authority become fully digital

A digital maturity assessment is a fantastic way to get to know an organisation, as CDPS discovered in working with WRA.

New digital courses for NHS Wales put the patient first

Training for NHS Wales executives and technicians shows how user-centred design can lead to better services.

Rhiannon Lawson joins CDPS to oversee service standards

Rhiannon will lead on the development of a service manual that will bring digital standards to life.  

Come join our board

Could you help shape the future direction of digital public services in Wales? The search is on for a chair and five board members to help us support Wales to design and deliver better digital public services in Wales.

Joining data and decision-making in the Welsh public sector

In CDPS’s latest knowledge sharing webinar, we looked at how data can power better decision-making in the Welsh public sector and beyond, based on the Welsh Government’s 12th Digital Service Standard.

The 'onion' model of team collaboration

Why multidisciplinary teams need onions

Small is beautiful when it comes to service delivery and, as for support networks, a certain everyday vegetable forms the perfect model – as Pete Stanton explains.

Accessing adult social care – user research findings

In this blog post, we share our top 5 learnings from the latest round of user research that will inform the next iteration of the ‘Track My Request’ service.