Updates and discussion on the development of user-centred services in Wales.

Three pairs of hands working on a task

The benefits of a multidisciplinary team

What do The Avengers and an onion have in common? The answer, as it turns out, is that both can teach us something about why multidisciplinary teams can be the key to a project’s success. 

How do we become ‘user-centred’? – a case study

As part of our Digital Landscape Review, we’ve been speaking to organisations right across Wales. In this blog post, we’re sharing the experience of The National Library of Wales on their journey to become more ‘user-centred’. 

Knowledge sharing – using data to make decisions

Join us for our next knowledge sharing webinar to explore how data can be used to make decisions within service design.

Skills and capability training contract awarded

Our mission is to build digital capability in public service organisations through a comprehensive training and support programme. This blog post outlines our recent experience in selecting a supplier to help us achieve this.

Bringing our digital strategy to life

Natural Resources Wales (NRW) and the Centre for Digital Public Services (CDPS) are working in partnership on NRW’s first piece of user centred, Agile service design.  

Prototype as a conversation starter

Our prototypes focus on the key areas which were raised as issues during the discovery phase. Areas of user interaction such as registering for an account through to applying for a grant.

“User research is a team sport”, but what does it mean in practice?

Everyone understands the role of a researcher on a project, or at least they think they do. But there is more to carrying out interviews and telling others what they’ve learned.

Knowledge sharing – user centred design

In our latest knowledge sharing webinar, we looked at user centred design based on the Digital Service Standards for Wales.

Data Communities – have your say

The Wales Data Leaders Network is made up of data leaders from Welsh Government departments, local government, health and devolved public bodies including ourselves. The aim of the group is to improve how data is managed, used and shared in order to achieve the data and collaboration mission in the Digital Strategy for Wales.

Digital Landscape Review – an insight into recent discussions

Since our last update on the Digital Landscape Review, the team has done a tremendous amount of work with organisations who provide public services across Wales.

Agile comms in practice

Last week, I facilitated a session as part of our communicating digital community of practice. Giles Turnbull was our guest speaker. Giles is the author of ‘The Agile Comms Handbook’; a no-nonsense, straight-talking book about how to clearly and creatively work in the open.

Knowledge sharing – user centred design

Join us for our next knowledge sharing webinar when we’ll be exploring user centred design.