COMMUNITY MANAGER

Salary: £50k – £55k (depending on experience) 

Location: Wales – at present we do not have a physical office and are all working remotely. Once restrictions ease, we will discuss with our staff any potential blended models of home and office/hub working. We will continue to support remote working where needed. 

Term: Fixed term contract to March 2022. We are seeking to secure future funding for CDPS from April 2022 onwards and the role may be extended.  

This role is available as a secondment for Welsh public sector employees. Please follow your own organisation’s requirements around informing and getting permission from line managers.    

Closing date: 26th April

The ability to speak Welsh is desirable.  

Applications may be submitted in Welsh and will not be judged less favourably than those submitted in English. 

About the Centre for Digital Public Services (CDPS)  

Here to deliver better public services that work for everyone the Centre for Digital Public Services is an arms-length body of Welsh Government setup to enable and support digital transformation of public services in Wales.   

We work with colleagues across the public sector in Wales to deliver services that are accessible to everyone and ensure the people that design and deliver the services have the skills, capability and support they need.   

We’re creating a blended team of digital experts made up of permanent staff, fixed term appointments, secondments from the Welsh public sector and suppliers to work together to deliver our aims.    

The Role 

Reporting to the Head of Communications & Engagement, the Community Manager will develop, build and maintain our knowledge sharing, bringing our existing and new communities of interest and network of partners and colleagues together so people can connect, share and learn. This is a brand new role within the team and the successful candidate will be able to set up new communities of practice and collaborative working.  

Communities of practice can help share knowledge, break down silos and build capability. That’s why we’re supporting the creation and ongoing development of communities of practice around the delivery of public services in Wales.  

In this role you’ll be responsible for joining up people from across organisations into effective communities of practice. This role is about building strong relationships with people at all levels, connecting people, linking knowledge and supporting collaboration.  

You’ll enjoy the process of learning to understand the details of our work and the complex problems we’re trying to solve.  Adaptable, focused and responsive to change, you’ll enjoy working as part of the team and contributing your ideas and experience to the wider work of CDPS.   

What You’ll Do 

• Lead on communities across the Welsh public sector   
• Identify the communities and forums that already exist across the Welsh public sector and identify the opportunities to develop and build new ones.  
• Lead on the approach to communities across the Welsh public sector, ensuring they are inclusive, sustainable and demonstrate value  
• Be a point of contact for anyone interested in communities across the Welsh public sector  
• Support the development of communities  
• Support the initiation of successful communities, ensuring they have clear purpose, goals and engagement approaches  
• Support the development of communities through guidance, coaching, mentoring and other supporting activities  
• Facilitate cross-community events, activities and interactions  
• Advocate for communities   
• Represent Welsh public sector communities internally and externally through our communications and other advocating activities  
• Ensure communities are recognised as valuable across the Welsh public sector and beyond  
• Connect with other community managers across the UK public sector  

 Who You Are 

We want to hear from people with skills in: 

• Managing communities of practice at a national level 
• Connecting people, building trust-filled relationships, finding the shared purpose that draws people together, developing and supporting networks 
• Creating a voice for our communities, encouraging knowledge sharing and collaboration 
• Creating compelling narratives and sharing success stories within our sector and beyond 
• Understanding user-centered approaches and best practice, responding to the needs of the communities of practice 
• Coaching and mentoring others, sharing skills and knowledge 
• Facilitation, workshops, discussion groups and other group methods of working 
• Confident communication: able to persuade; negotiate; influence; network; and collaborate  
• Getting to the heart of an issue, demonstrating expert knowledge in an applied setting 
• Understanding of the political and social landscape of Wales 

You Should Be 

• Naturally curious and able to champion your own learning and development   
• A champion for user-centered practices embedded within agile delivery. 
• Respectful and tactful in your approach to stakeholders and services who aren’t as familiar with user-centred design   
• Proactive and will take the initiative rather than to see a problem and ignore it  
• Committed to improving digital public services in Wales 
• Alert to improve our teams, tools and processes  

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, Welsh language choice, culture and religion. 

Benefits   

• Generous holiday entitlement – 28 days annual leave plus public holidays   
• 37.5-hour week for all full-time team members   
• Flexible working policy 
• Pension   

How to Apply    

To apply, please submit your CV and a covering letter to support your application. 

The covering letter should be no more than two sides of A4.  Please provide evidence in the letter of your suitability for the role, explain why you are interested in the position and where you saw the job advertised.  

Applications should be submitted to  careers@digitalpublicservices.gov.wales  

Closing date: 26th April