HEAD OF DELIVERY
Salary: £65k – £75k (depending on experience)
Location: Wales – at present we do not have a physical office and are all working remotely. Once restrictions ease, we will discuss with our staff any potential blended models of home and office/hub working. We will continue to support remote working where needed.
Term: Fixed term contract to March 2022. We are seeking to secure future funding for CDPS from April 2022 onwards and the role may be extended.
This role is available as a secondment for Welsh public sector employees. Please follow your own organisation’s policy around informing and getting permission from line managers.
Closing date: 26th April
The ability to speak Welsh is desirable.
Applications may be submitted in Welsh and will not be judged less favourably than those submitted in English.
About the Centre for Digital Public Services (CDPS)
Here to deliver better public services that work for everyone the Centre for Digital Public Services is an arms-length body of Welsh Government setup to enable and support digital transformation of public services in Wales.
We work with colleagues across the public sector in Wales to deliver services that are accessible to everyone and ensure the people that design and deliver the services have the skills, capability and support they need.
We’re creating a blended team of digital experts made up of permanent staff, fixed term appointments, secondments from the Welsh public sector and suppliers to work together to deliver our aims.
The Head of Delivery is part of CDPS’s senior management team.
Reporting to the Chief Executive of the Centre, you will provide passionate, committed leadership, that is both transparent and accountable. You will manage delivery managers and develop a wider community of talented delivery managers across Wales.
This role is accountable for planning and coordinating the delivery of the Centre’s strategy and roadmap, through all phases of the agile development lifecycle. You will work with the operations team within the Centre, ensuring that we are managing our recruitment, supplier teams, people and finances.
We work in a fast-moving environment which requires anticipating, balancing and managing change that comes from government priorities, policy, user research findings, data and learnings from the development process.
You will represent CDPS and your teams in delivery and planning forums. You will communicate plans and progress inside and outside CDPS. This might range from blog posts, show and tells, conferences, to representation at board-level meetings. You will collaborate and engage with users, stakeholders and teams across the Welsh public sector .
What You’ll Do
We’re looking for someone who can show first-hand experience of coordinating delivery across 10-20 teams on services with a big public profile. This is a foundational role, new to the organisation and with the remit to set up delivery teams and best practices from scratch. You’ll be comfortable with agile delivery at scale and creating the environment for dynamic, high performing delivery teams.
This is an opportunity to lead on delivery culture by setting up open and transparent working practices that commit to a user-centered design and delivery model. Your plans should meet the ambitious scope of our work to help create an exemplar service.
- You’ll be an individual with strong interpersonal skills, used to managing senior stakeholders and accustomed both to adjusting priorities and leading continuous improvement practices. You will be able to show an ability to deliver in complex and high problem spaces.
- You’ll be co-accountable for strategic planning coordinating, support models, options exploration, recruitment, governance, and consistent and incremental delivery of business cases. You will be able to collaborate and engage with users, stakeholders and teams across government in the continuous improvement of our products and practices.
- You will be someone who has coached teams and people to be creative, productive and care about quality. You’ll identify and nurture talent and potential in individuals, and promote the diversity and wellbeing of teams., across many locations.
- Lead, motivate, inspire and develop a multi-disciplinary team
Who You Are
We want to hear from people with skills in :
- Agile delivery – practitioners who have experience in medium to large digital transformation programmes (skill in scaled lean/agile management methods and techniques preferred)
- Managing multi-million pound budgets and large-scale delivery plans, with recruitment and programme KPIs to match
- Managing a complex risk environment, with elements such as political context or public interest
- Managing and influencing varied stakeholder groups, using high contextual awareness to balance key priorities.
- Ensuing sustainable but progressive delivery momentum – solving issues and unblocking problems, and empowering teams to do the same
- The variety of disciplines involved in digital delivery, including engineering, service design, product management, performance analysis and user research developed through working in multi-disciplinary teams
- Commercial, supplier and dependency management, ensuring commercial contracts and suppliers are accountable for their timeliness, value and quality
- Managing uncertainty, accountability and with being the escalation point for internal and external issues
- Influencing and making positive changes to the organisation
- Creating and supporting a working culture that empowers, engages and supports our staff.
- Understanding of the political and social landscape of Wales
You Should Be
- Naturally curious and able to champion your own learning and development
- A champion for user-centered practices embedded within agile delivery
- Respectful in your approach to stakeholders and services who aren’t as familiar with user-centred design
- Proactive and will take the initiative rather than to see a problem and ignore it
- Committed to improving digital public services in Wales.
- Alert to opportunities to improve our teams, tools and processes
We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, Welsh language choice, culture and religion.
- Generous holiday entitlement – 28 days annual leave plus public holidays
- 37.5-hour week for all full-time team members
- Flexible working policy
How to Apply
To apply, please submit your CV and a covering letter to support your application.
The covering letter should be no more than two sides of A4. Please provide evidence in the letter of your suitability for the role, explain why you are interested in the position and where you saw the job advertised.
Applications should be submitted to email@example.com
Closing date: 26th April