Knowledge sharing – user centred design
29 November 2021
Join us for our next knowledge sharing webinar when we’ll be exploring user centred design.
Our third Digital Service Standard states:
User needs should drive service design, whoever those users are. User needs matter more than the constraints of business structures, organisational silos or technologies.
This session will cover:
- what we mean by user centred design
- the role of a user researcher in user centred design
- approaches organisations have taken to involve users in the design of services
We’ll hear from Amelia Still, a user researcher working with the CDPS Skills and Capability team. She will talk through the role of a user researcher in user centred design.
We will then hear two case studies on how they have approached user centred design for the services they run, these will be:
Dafydd Tudur from the National Library for Wales
Tom Norman from Barnardo’s
Wednesday 15th December, 1pm