Learning and development
We need to make sure the Welsh public sector has the skills, knowledge and capabilities to deliver digitally transformed services that meet the needs and expectations of the people of Wales.
Our current programmes, sessions and webinars
Leading digital services – an introduction to digital service delivery for public service leaders in Wales
Digital is now a central part of all our lives and that has never been more evident than during the pandemic. This is a focused and practical 90-minute online session for Corporate Leadership Teams. This session introduces some of the key concepts and approaches that are increasingly being used to deliver public services – services that are better able to adapt to change, more efficient to run and deliver better outcomes for the people of Wales. It’s based on real experience and full of practical examples.
The session covers:
Digital leadership – how to inspire and align your leadership team for successful digital transformation. This includes championing service design, enabling better collaboration and adapting your services to the digital age and user need.
Improved outcomes – find out more about how to design your services around the needs of the people who use your them and challenge your own thinking and assumptions.
Better services – explore how you can take a whole service perspective and identify opportunities to make improvements and reduce service failure, ultimately delivering better services for your users and for your organisation.
The session will give you:
- an understanding of the key concepts, tools and approaches that organisations are using to succeed in the digital age.
- a greater understanding of the basics of user centred service design, and the value it can bring in addressing challenges.
- space to step back and think differently about your services and reflect on how these approaches might be applied in your organisation.
- an opportunity to consider your next steps.
We’ve already run this with several councils, and have had great feedback, including this from Karen Jones Chief Executive of Neath Port Talbot County Borough Council:
“Digital services are about a lot more than technology. This session demonstrates this, focusing on the need to design services around the needs of users and taking a more agile and modern way of developing services. Better services, delivered at less cost to the taxpayer and creating systems that staff enjoy working in – that is what this session is about.’
The 90-minute awareness session has been designed to fit into an existing leadership team meeting, and is delivered online using Microsoft Teams or similar.
Bookings are now open for Local Authorities in Wales for the period January 2021 – March 2021. Please note these sessions are fully funded by us for this booking period.
You can book your Local Authority’s session by getting in touch with us here: email@example.com
If you work in other parts of the public sector in Wales and would like more information about how and when you can book this session for your leadership team, and for all other enquiries about our learning and development offer please get in touch firstname.lastname@example.org