Digital Landscape Review

What was the goal?

The aim of the Digital Landscape Review (DLR) was to develop a better understanding of existing digital public services in Wales to:

What problems could the project solve for people?

Services did great work to keep running through the pandemic, and teams had to revolutionise almost overnight how they worked. Three-quarters of the public sector services the DLR team spoke to are now online in some form. The DLR team discussed with service teams how well their services met the needs of the people who use them and how they aligned with the Digital Service Standards for Wales.

The data we gathered will help us prioritise our work and provide support where it will have the biggest impact for people – service users.

Who was involved in the review?

A very diverse range of government departments from areas such as mental health, through substance misuse, early years education and environmental protection; sponsored bodies such as Natural Resources Wales and the National Library of Wales; local authorities and health and care organisations.

What did CDPS do?

Discovery and alpha

Through the project’s discovery and alpha stages, the DLR team:

From the resulting evidence, more support was needed to help organisations adopt and embed the Digital Service Standards for Wales. Other broad challenges included:

On to beta

In beta, the team gathered more data on services across Wales to give us a fuller picture of where our support could really help.

We spoke to new organisations and service owners, as well as filling in gaps in data we gathered in our alpha phase.

How did this project help to deliver the digital strategy for Wales?

The project helped to deliver upon three of the strategy’s missions:

Mission 1: digital services

Deliver and modernise services so that they are designed around user needs and are simple, secure and convenient.

Mission 2: digital inclusion

Equip people with the motivation, access, skills and confidence to engage with an increasingly digital world, based on their needs.

Mission 6: data and collaboration

Services are improved by working together, with data and knowledge being used and shared.

The Digital Landscape Review team worked in the open. Watch our project updates on YouTube.

Blog posts

Which local authorities can show the digital way? – published 5 August 2022

Shared or common? Using the same software in Wales – published 27 July 2022

7 practical challenges for digital services – published 18 July 2022

Removing blockers in beta: next steps for Digital Landscape Review – published 18 March 2022

Digital Landscape Review – an insight into recent discussions – published 3 December 2021

Digital Landscape Review – end of discovery findings  – published 11 October 2021

Digital Landscape Review – learning from the international landscape – published 15 September 2021

Digital Landscape Review – engaging with service owners – published 9 September 2021

Digital Landscape Review – beginning to zoom-in to the details – published 11 August 2021

Digital Landscape Review: what is it? – published 3 August 2021