Public sector hubs discovery
What was the goal of the discovery?
Find out more about the needs of public – and some private – sector staff who wanted to book spaces at remote working offices, ‘hubs’, simply and easily.
What problems could the discovery solve for people?
The discovery (research) phase of this Agile project explored user needs for the proposed service. However, as well as just helping people to find suitable places to work remotely, we expected the service would foster the kind of knowledge-sharing that goes on when people work in the same location.
Who was involved in the discovery?
The Welsh Government’s Remote Working Team were CDPS’s partner in this discovery.
What did CDPS do?
We interviewed potential hub users and backoffice staff of the remote working hubs. Interviews explored, in-depth, user needs for the remote working service.
How did this project help to deliver the digital strategy for Wales?
Public sector hubs helped to deliver upon 3 of the strategy’s missions:
Mission 1: digital services
Deliver and modernise services so that they are designed around user needs and are simple, secure and convenient.
Mission 5: digital connectivity
Services are supported by fast and reliable infrastructure.
Mission 6: data and collaboration
Services are improved by working together, with data and knowledge being used and shared.
Blog posts
‘Hubs’ a halfway house between office and homeworking – published 6 April 2022
