To kick this work off we’ve procured a multi-disciplined squad of digital delivery experts with roles such as business analyst, developer, service designer, agile delivery manager, architect and user experience lead.
This squad will conduct a rapid discovery phase on a selected public service to demonstrate how we can design and deliver agile and iterative services that are user led. This is an opportunity to test a real, identified user problem and understand why that problem exists; start to define with both the users and deliverers what support they require to improve the service should it progress to an Alpha stage.
- Access to social care – a discovery looking at issues in access to social care and specifically drilling down into in accessing adult social care.
This discovery and alpha are due to be completed in December 2020.