Skills and Capability
Digital ways of working are new for many staff and senior leaders working in organisations who provide a public service. Whilst there are pockets of experienced and highly skilled staff leading the digital transformation of services in some areas, a general lack of digital skills and capability has been identified as a key barrier to transformation.
We’re working on a number of areas to address this.
Co-creating and testing a learning programme
We are co-creating a learning programme to upskill leaders and digital teams in digital concepts and ways of working.
We will be testing programme content, delivery and cost models and programme identity as part of this work, with the aim of launching this service in the next financial year.
While we’re co-creating and testing our learning programme, we are running a number of interim courses for organisations who have already started their digital transformation journey.
Delivered by highly skilled experts, these include:
- user research
- designing good services (for practitioners and executives)
- product management
- content design
These courses have been particularly beneficial to our partner organisations who we’re working alongside as part of our delivery work.
“I wasn’t sure what to expect but was really impressed. The delivery was excellent and the supporting materials really useful.
I can certainly see this as being a course that would benefit all 22 local authorities, especially digital leaders, analysts, developers, corporate communications and web teams.”
– Local Authority Head of IT – Designing Good Services Executive Masterclass
Data/AI, cyber security, and cloud technology
We know there is a need for training courses on these topics for senior leaders to better understand the strategic importance and impact for their organisations.
We are exploring links with existing partners in Wales to ensure that the needs of public services providers are met, without having to reinvent the wheel.
Future Talent Pipeline
We know we have a current skills shortage, so how do we ensure that we are building a pipeline of skills for the future?
We commissioned Dr Tony Venus to look at the opportunities that digital apprenticeships in Wales could offer. He found that they could deliver skills interventions that respond to the skills shortages and help drive awareness and interest in the wide range of digital and IT roles needed across different sectors in Wales.
He made several recommendations which we will explore in the coming months.
For more details or information on any of the above, contact Peter Thomas, Head of Skills and Capabilities.