Digital ways of working are new for many public sector staff and senior leaders. Whilst there are pockets of experienced and highly skilled staff leading the digital transformation of services in some areas of the Welsh public sector, a general lack of digital skills and capability has been identified as a key barrier to transformation.
To start addressing this we have:
- worked in collaboration with a Welsh-based training provider, We Are ServiceWorks, to develop a 90-minute ‘Introduction to digital transformation’ awareness session for senior leaders’ which we trialled in the 3 local authorities. These awareness sessions help understand the concept of user-centred service design, agile methodologies and a new vocabulary being used.
- expanded this training offer to all local authorities with a plan to have delivered the session to them and other public sector organisations including health teams and several Welsh Government arms’ length bodies.
- conducted a discovery project with a partner, GnosTec, to gain a deeper understanding of the skills and capability needs across sectors. We are working with Education as a sector to build out detailed delivery plans aligned to the Digital Strategy for Wales. This includes working with senior leaders and officers to explore how to build on existing successes like Hwb and the Digital Competency Framework allowing teachers to become more confident and exploit digital tools and ways of working.
- worked in collaboration with the Hwb team in Education, the CDO for Local Government and two local authorities to understand if the Hwb Platform could support the training needs of local government staff.