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Meet user needs

How to design bilingual services, understand users and their needs and provide joined-up services that everyone in Wales can use.

Create digital teams

What it means to have empowered service owners and multidisciplinary teams who work in the open and iterate and improve services.

Using the right technology

Use scalable technology that works, use data to make decisions and consider ethics, privacy and security throughout.

Recommended standards

Tried and tested standards and guidance to help you design and deliver better public services in Wales.