Blog

Communicating in the open

‘This post was originally published as a guest blog post on 9 February 2021 on comms2point0, a shared learning space for communications professionals.’

Knowledge Sharing Series Event 4 – Digital Skills – building capability in Wales

Join us for our next knowledge sharing series webinar when we’ll be looking at digital skills and capability.   Over the last twelve months many of us have seen a significant shift in how and where we work, how we deliver services and how we go about our day to day life.   Digital has been a key enabler to this and allowed us […]

Alpha Phase Achievements & Lessons Learnt

Introduction and purpose For the period June 2020 to March 2021 CDPS is operating in its Alpha phase, testing the findings from Discovery and kicking off delivery across a number of areas to improve public service delivery in Wales.   This paper sets out the key achievements of CDPS from June 2020 – January 2021. Our […]

Moving to Beta – lessons, learning and next steps

Learning a different approach As we move into the Beta stage, we’ve taken a moment to reflect on our journey so far and we’ve all learnt some important lessons on the digital approach.  We were quite new to the way of working and the agile approach and more used to a more typical local authority project […]

What’s in a translation?

by Angharad Prys, Communications Officer During our first meetings of the Building a Bilingual Service Community of Practice, much was discussed about the need to ensure that the Welsh used when designing digital services was not translated, but rather drafted bi-lingually. Our aim should be to make public services easy to use in either Welsh or English.   This is a great challenge, and if we had […]

Knowledge Sharing Series event 3 – Digital Strategy for Wales

This week saw the 3rd of our Knowledge Sharing Series webinars, set up to provide as many opportunities as possible for knowledge sharing, learning and engagement. The topic of this month’s webinar was the Digital Strategy for Wales.[…]

Building skills and capability in Wales

Background To really transform the way public services are delivered in Wales we need to ensure the Welsh public sector has the skills, capability and confidence to deliver digital services that meet the needs and expectations of the people of Wales. Building skills and capability is a key part of our work at CDPS and we […]

Knowledge Sharing Series Event 3 – Digital Strategy for Wales

In December the Welsh Government launched a series of blog posts asking for feedback on the new draft digital strategy for Wales. The new strategy will help ensure people in Wales experience modern, efficient and streamlined public services and at the same time will stimulate innovation in the Welsh economy. Six missions The strategy is built around […]

Knowledge Sharing Series Event 2 – Welsh Language

A huge thank you to everyone who joined this week’s knowledge sharing series webinar.  It was great to see so many people involved and keen to sharing thinking and ideas. Over 50 people from across Wales came together to look at how design and delivery of public services in Wales can help promote the Welsh Language […]

Usability testing during COVID-19 – how we conducted remote representative Usability Testing for Adult Social Services

Following the findings of our discovery phase we’ve now moved into the Alpha phase of our Adult Social Care Digital Transformation Project and created a prototype status update text and website. These are designed to help keep people informed with updates about their request to Adult Social Care, meaning that there is less frustration and confusion about what is happening. […]

Developing Prototypes

Prototyping Lessons Learned Part of the Alpha phase of the front door of Adult Social Care project we’re working on with Blaenau Gwent, Torfaen and Neath Port Talbot councils  has been building a prototype of a potential solution that we can test with users.  In this post Developer Matthew Pugh tells us a bit about the approach to testing and iterating […]

The Discovery phase: what did we discover?

Back in August, we set out to identify a shared challenge impacting the front door of Adult Social Care across Blaenau Gwent, Torfaen and Neath Port Talbot, exploring how we could use user-centred design and digital enablers to support services.  In our first blog post, we shared some of our early learnings about running a rapid […]