Updates and discussion on the development of user-centred services in Wales
Time to renew schools’ information engine
Sports days, free school meals eligibility, social care flags – CDPS is helping to procure the crucial system that handles school management data, putting users’ needs at the centre.
CDPS research highlights access challenges to GP services in Wales
People directly affected by public-facing digital technologies – the citizens of Wales – should be involved at every stage in their design.
Can Wales harness the power of the digital age?
Six months into her role – with Harriet Green – as CDPS’s joint CEO, Myra Hunt lays out the transformation challenges for the Welsh public sector, and where this organisation can make a difference.
Which local authorities can show the digital way?
CDPS’s Landscape Review team considered simplicity, impact and sheer volume in choosing ‘exemplar’ services.
Goal! Making Sport Wales grants reach further
A CDPS partnership to make community sporting grant applications more inclusive has already led to faster processing and fewer rejections.
Shared or common? Using the same software in Wales
Public services need to find strength in numbers when it comes to digital products, CDPS Landscape Review found.
User research – or building services that help people
Discovering people’s real needs is critical to building better services in Wales – as the work of a combined CDPS-Sport Wales team shows.
Joanna Goodwin to lead user centred design at CDPS
Jo has led digital teams at the Office for National Statistics and the Welsh Local Government Association.
Practise/preach – digital training as a service
CDPS’s skills team have been measuring their past performance against CDPS standards, and it’s been painful but worth it.
7 practical challenges for digital services
From forms to procurement, CDPS’s Landscape Review has whittled down its priorities for public service transformation in Wales.
Putting a design team together
Agile service development brings people with different functional skills together in teams that flex according to need – as a Sport Wales-CDPS collaboration shows.