Updates and discussion on the development of user-centred services in Wales.

Tech net zero – start by understanding the problem

Is it about reducing tech’s carbon footprint – or tech reducing the public sector’s footprint. Or could it be both?

What is a ‘user’?

Users aren’t just the public – anyone involved directly in a service needs it to ‘just work’.

CDPS awards tech net zero discovery contract

Digital agency Perago and the science park M-SParc join forces with Centre for Digital Public Services to investigate how technology can support Wales’s climate aims.

Words with purpose … a text service to meet user needs

It’s not only the technology that matters, user research and content design are also essential.

Once upon a time … on an Agile service team

Stories are not just for bedtime, a Sport Wales digital grants project reveals – they’re essential for meeting real users’ needs.

Bridging the digital divide in Wales

A directory of organisations helping to get Welsh people online will improve the outlook for many who are already disadvantaged.

‘Hubs’ a halfway house between office and homeworking

Some would just need shared remote workplaces occasionally, while for others quiet and confidentiality are top priorities.

a diagram known as the ‘double diamond’, which depicts the design process and the different stages that take place within it. In real life the process isn’t as neat, but the double diamond is a great way to learn and understand how it works

Digging deep: the role of design in discovery

In the first, exploratory stage of Agile, it’s crucial to represent your assumptions – and then throw challenges at them.

Phone, video, visit? Themes emerge in GP access discovery

Technology is also encouraging more young women and middle-aged men to book appointments – but GPs in short supply.

Removing blockers in beta: next steps for Digital Landscape Review

The DLR is building on alpha findings to map a path towards truly inclusive digital services for Wales.

Waste not… content needs on a hazardous disposals service

A Natural Resources Wales discovery revealed problems an environmentally sensitive industry had with digital services: alpha is about trying solutions.

Create psychological safety… and four other Agile content lessons

The Welsh Government wants to plant 86 million trees in 9 years – and plain language guidance can help.