Digital Landscape Review – learning from the international landscape

In this latest post we wanted to go a little broader and highlight how we’re not alone in our work at the Centre for Digital Public Services. Many other similarly shaped organisations across the globe (known as “Digital Government Units”) have tackled comparable issues and we’re keen to learn from them.

Digital Landscape Review update 3 – engaging with service owners

In our previous blog post, we discussed how we’ve begun to collate a service database, engage with digital decision makers, and analyse existing data on services. In this post we’ll be talking about our engagement with service owners. We’ll discuss how we’re collecting data and what we’ve learnt so far about the individual services and the challenges those who run them face.

Knowledge Sharing Series Event 6 – Digital Service Standards, an update

Join us for our next knowledge sharing series webinar when we’ll be looking at the progress in developing the digital service standards for Wales.  

User research around digital inclusion at Caerphilly Council

Following our recent guest blog post by Caroline Millington from Caerphilly Council about their user research around digital exclusion, Izzie Hurrell tells us about the user research, building a team and what they learnt. 

Digital Exclusion User Research – sharing learning from Caerphilly Council

In March 2021, CDPS supported Caerphilly Council to work with two user researchers on a piece of work to understand more about why residents struggle to get online and digital exclusion.  In this guest blog post, Caroline Millington from Caerphilly Council tells us a bit more about the project and what they’ve been doing.

Moving from alpha to beta

Over the last 9 months we’ve been working across our 3 local authorities on the Accessing Adult Social Care project with the team from CDPS. It’s been a new way of working and it’s been brilliant to work collaboratively and see how we can approach our service delivery in a different way.

Board Show and Tell: video

We had our first informal get together of our new board to run a show and tell of the work we have in progress. Rather than a long post of words, we’re sharing the video and slides for everyone to view, including all the Q&A from the board.  

Communicating Digital Community of Practice – feedback on our first monthly meeting

Last week saw the first monthly meeting of our ‘Communicating Digital’ community of practice.  We’ve had 16 comms practitioners sign up to the community since we launched it back in May.

Introducing the CDPS senior leadership team – by interim CEO Sally Meecham

I have been the interim CEO for the last 12 months and we are now in the process of recruiting for a permanent Chief Executive Officer. We now have 4 of our leadership team in place. These are the people that will develop and deliver the strategy, build teams and partnerships, champion CDPS and communicate […]

Digital Landscape Review update 2 – beginning to zoom-in to the details

Today we’re going to talk through what we’ve achieved in the last fortnight as we’ve begun to zoom-in to some of the details, going through the areas in which we are working one-by-one.  

e-procurement in Wales: a discovery

We’re working with the National Procurement Service to do a discovery about the e-procurement tools used across the Welsh public sector, in order to understand the experiences of those using these systems, and what kind of system they would like to use. The project is being supported by PUBLIC. We’re about a month in and […]

The culture of CDPS

The permanent CEO role for CDPS went live last week. Since then I’ve been having chats with people interested in the role. One of the key questions that keeps coming up is, “What is the culture of CDPS”?  I thought it would be good to write down my thoughts on this and share it more widely.  Service […]