Blog

The first ever apprenticeship course focusing on putting people at the centre of the design of digital public services is celebrating the successful graduation of its three students.

Last week’s Dolenni Digidol event, “Demystifying AI for Public Service Leaders,” exceeded all expectations and left me inspired about the future of digital transformation in Wales.

User-centred design apprentice, Ruth Garner, shares insights on the planning project with a focus on content design.

In this blog post, content designer, Claire Gibbons, gives an insight into her role while on the digital planning project.

In this blog post, Rhian Bowen-Davies, Older People’s Commissioner, discusses how prioritising accessibility will deliver a brighter digital future for Wales.

User researcher, Tom Brame, reflects on the user research community meeting and the value of bringing people across Welsh public sector together.

Andrew Arrowsmith, Senior User Researcher, discusses how the team are exploring homeowners' experiences of the pre-application service in Wales.

The Centre for Digital Public Services (CDPS) has launched a leadership programme designed to empower public service leaders across Wales to tackle the challenges of digital transformation. The first ‘Leading Modern Public Services’ cohort recently completed their training in Swansea, where participants left equipped with the tools and inspiration to drive change.

Last month (January 2025), we had an animated session (you’ll get some clues in this post about why that was!) We reviewed a prototype, discussed some prototyping tools and briefly started discussing sustainable content.

As the Service Manual MVP goes live, Product Manager, Phil Baird, explains what the team has been working on and how.