Blog

Adam Hardy, Service Designer, discusses the gaps identified in our recent concept testing with local authorities in Wales, to make it easier for individuals to apply for the school’s essential grant, free school meals and council tax reduction.

Senior Designer Adrián Ortega shares how we’ve developed new guidance to support user-centred service design in Wales, and how you can help shape what comes next.

Joanna Goodwin, Head of Delivery and User Centred Design at CDPS, gives her reflections on the launch of the ‘Access for All’ book at the National Eisteddfod 2025.

In this blog post, the team discuss what we learned from users during our work on service assessments.

Our User Researcher, Tom Brame, shares early insights from user research into how marginalised communities access benefits support in Wales.

As Wales continues to improve the quality of its digital public services, the role of Service Assessments becomes more significant. Delivery Manager, Vic Mitchell shares early insights from an alpha, to shape the future model for Service Assessments across Wales.

A new book offering insight into accessible digital design will be launched at the National Eisteddfod in Wrexham by the Centre for Digital Public Services (CDPS) and Cardiff University.

In this blog post, our CEO, Harriet Green, reflects on the Strategic Artificial Intelligence Advisory Group and the role CDPS is playing on the use of AI in the public sector in Wales.

In this blog post, Liam Collins, Senior Interaction Designer, discusses how we’re exploring how reusable service patterns can help teams across Wales design better digital services.

As the pace of AI adoption picks up, the need for safe, clear, and practical leadership is more important than ever.