Updates and discussion on the development of user-centred services in Wales.
Digging deep: the role of design in discovery
In the first, exploratory stage of Agile, it’s crucial to represent your assumptions – and then throw challenges at them.
Phone, video, visit? Themes emerge in GP access discovery
Technology is also encouraging more young women and middle-aged men to book appointments – but GPs in short supply.
Removing blockers in beta: next steps for Digital Landscape Review
The DLR is building on alpha findings to map a path towards truly inclusive digital services for Wales.
Waste not… content needs on a hazardous disposals service
A Natural Resources Wales discovery revealed problems an environmentally sensitive industry had with digital services: alpha is about trying solutions.
Create psychological safety… and four other Agile content lessons
The Welsh Government wants to plant 86 million trees in 9 years – and plain language guidance can help.
Audio applications? Helping to throw the grants net wider
CDPS and Sport Wales have been trawling the grant-giving landscape for better ways to award funds – emerging with promising results.
What can digital do? Exploring the primary healthcare landscape
A CDPS team is on the ground talking to users of GP services in Wales about how they perceive patient-facing digital systems.
Tell us: how do we bring Digital Service Standards to life?
How would you, the Welsh public service community, like CDPS to bring digital service standards to life?
Keep. It. Simple… Content design
To do our work, we all have to read a mass of papers. Nearly all of them are far too long’ – Winston Churchill
‘When is my bin day?’ How a Welsh council went user-centred
Powys County Council explains how user-centred design transformed its residents’ experience of everything from waste services to rate payments.
Helping the Welsh Revenue Authority become fully digital
A digital maturity assessment is a fantastic way to get to know an organisation, as CDPS discovered in working with WRA.