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Updates and discussion on the development of user-centred services in Wales.
In the first, exploratory stage of Agile, it’s crucial to represent your assumptions – and then throw challenges at them.
Technology is also encouraging more young women and middle-aged men to book appointments – but GPs in short supply.
The DLR is building on alpha findings to map a path towards truly inclusive digital services for Wales.
A Natural Resources Wales discovery revealed problems an environmentally sensitive industry had with digital services: alpha is about trying solutions.
The Welsh Government wants to plant 86 million trees in 9 years – and plain language guidance can help.
CDPS and Sport Wales have been trawling the grant-giving landscape for better ways to award funds – emerging with promising results.
A CDPS team is on the ground talking to users of GP services in Wales about how they perceive patient-facing digital systems.
How would you, the Welsh public service community, like CDPS to bring digital service standards to life?
To do our work, we all have to read a mass of papers. Nearly all of them are far too long’ – Winston Churchill
Powys County Council explains how user-centred design transformed its residents’ experience of everything from waste services to rate payments.
A digital maturity assessment is a fantastic way to get to know an organisation, as CDPS discovered in working with WRA.
Training for NHS Wales executives and technicians shows how user-centred design can lead to better services.