Centre for Digital Public Services (CDPS) – it’s on!

Commitment to supporting digital in Wales   In her draft budget for 2021-22, Rebecca Evans announced that CDPS has been allocated funding of £4.9m for the next financial year. This is brilliant news for digital public services in Wales.   There is now a really exciting opportunity to build on the first six months of CDPS and […]

Raising awareness and supporting delivery

One of our priorities at the Centre is to help organisations and their leaders develop greater understanding and confidence around digital. In our Discovery phase last year we heard that there can be a lack of understanding of what ‘digital’ means, that not all senior leaders understand how to implement digital transformation and that many public sector staff […]

Knowledge Sharing Series event 2 – Promoting the Welsh Language

Our user research with public sector employees in Wales told us that  · there is strong support for promoting the Welsh language  · the blockers that prevent this happening are mostly practical: lack of budget, people, tools and guidance  Welsh language content in Welsh digital services shouldn’t simply be a matter of translating English content […]

Knowledge Sharing Series Episode 1 – User Centred Service Design

A huge thank you to everyone who joined our first knowledge sharing series webinar this week.  We’re keen to provide as many opportunities as possible for knowledge sharing, learning and engagement. At this first event over 30 people from across Wales came together to look at how user centred service design can support public service delivery […]

Creating a Digital Wales — knowledge sharing series

Our recent webinars on the draft digital service standards we’re developing for Wales were a great way to share some of the thinking, engage with those of you working to deliver public services in Wales and inform our work. Working in the open and sharing thinking, ideas and good practice are fundamental principles of the […]

Interim CEO appointed for the Centre for Digital Public Services Wales

Sally Meecham has been appointed interim CEO for the Centre for Digital Public Services Wales (CDPS). 19 November 2020 Digital transformation expert, Sally Meecham, has been appointed to lead the Centre through its Alpha phase supporting improvements in digital public service delivery across Wales. Sally has held various senior digital transformation roles in the private, […]

Creating a digital Wales — skills and capability

In our discovery phase last year we heard that there can be a lack of understanding of what ‘digital’ means, that not all senior leaders understand how to implement digital transformation and that many public sector staff are keen to get involved, but are actively seeking help and guidance. Over the last 9 months many […]

Collaboration in action — building services across boundaries

In September we kicked off our first squad looking at digital transformation. The project is working in collaboration with three local authorities, Torfaen, Blaenau-Gwent and Neath Port-Talbot. The leads from each authority were keen to champion digital and new ways to improve services for their residents and all of the project sponsors had a shared vision […]

Do you speak Agile? A retrospective.

4.11.20 When you go abroad, do you try to learn the language spoken in the place you are visiting or is it too difficult, so you end up sticking to what you know — your own? In this project, it feels like we’re learning a new language, that of Agile as this methodology comes with […]

View from the frontline

29.10.20 Learning from the frontline Chris Owens, manager at the Adult Single Point of Contact team at Neath Port Talbot Council is part of the expert squad project working in partnership with Social Finance. In this latest blog post Chris gives his experience of working with the project so far. Service Manager — what it’s been like […]

Digital Service Standards for Wales — what’s next?

Back in September we shared with you our first draft of the Digital Service Standards for Wales. We wanted to hear what you thought of them. What worked, what was missing and what was needed to make them the backbone of all public sector service delivery in Wales.

Apprentice Panel Image

Introducing the CDPS Apprentice Panel

When I was appointed Chair of CDPS I knew I wanted an advisory panel to support me through the initial formation of the Centre. It was important that the panel had a wide range of experience and backgrounds and would be prepared to challenge both me and the progress and direction of the Centre.