Dysgu trwy greu (Learn by making) ran short experiments to explore how people learn by making things and gives people the freedom to think differently.
We worked with Natural Resources Wales to test a better way for businesses and farmers to use the hazardous waste return process and waste exemptions service.
How our research allowed us to make recommendations about the shape future services might take by balancing user needs, broader stakeholder interests and government strategy.
What we learnt about the support organisations needed to adopt and embed the Digital Service Standards for Wales, and how the broader challenges gave us a fuller picture of where our support could really help.
We brought together an expert team, a digital transformation squad, who can work alongside teams in organisations to support them to develop services based on user-centred service design.
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