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Blog

Updates and discussion on the development of user-centred services in Wales.

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What users told us: making service assessments work for Wales

20 August 2025

In this blog post, the team discuss what we learned from users during our work on service assessments.

Listening to those who matter most: What early research tells us about access to Welsh benefits

19 August 2025

Our User Researcher, Tom Brame, shares early insights from user research into how marginalised communities access benefits support in Wales.

Designing the future of Service Assessments in Wales: alpha experiment 1

14 August 2025

As Wales continues to improve the quality of its digital public services, the role of Service Assessments becomes more significant. Delivery Manager, Vic Mitchell shares early insights from an alpha, to shape the future model for Service Assessments across Wales.

New book to improve accessibility of Welsh digital public services

5 August 2025

A new book offering insight into accessible digital design will be launched at the National Eisteddfod in Wrexham by the Centre for Digital Public Services (CDPS) and Cardiff University.

Strategic Artificial Intelligence Advisory Group: CEO reflections

4 August 2025

In this blog post, our CEO, Harriet Green, reflects on the Strategic Artificial Intelligence Advisory Group and the role CDPS is playing on the use of AI in the public sector in Wales.

Our work so far on service patterns

22 July 2025

In this blog post, Liam Collins, Senior Interaction Designer, discusses how we’re exploring how reusable service patterns can help teams across Wales design better digital services.

New Chair for the AI Leadership Group for Wales

15 July 2025

As the pace of AI adoption picks up, the need for safe, clear, and practical leadership is more important than ever.

Let clinicians care: making time for people, not paperwork, in children’s neurodiversity services

14 July 2025

Over the past few months, we’ve been exploring the reality of children's neurodevelopmental services in Wales, here is what we found, and what’s next.

Building trust in AI: how the algorithmic transparency record helped shape our qualifications chatbot

8 July 2025

In this blog post, Charmine Smikle, Social Care Wales, discusses how to use a chatbot that’s inclusive, accessible, and built for the sector.

New Chair appointed to Centre for Digital Public Services

1 July 2025

The Cabinet Secretary for Economy, Energy and Planning, Rebecca Evans MS, has announced the reappointment of three board members to the Centre for Digital Public Services (CDPS) Board.

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