Skip to main content

Cookie banner

We've saved some files called cookies on your device. These cookies are:

  • essential for the site to work

We would also like to save some cookies to help:

  • improve our website by collecting and reporting information on how you use it
  • tailor communications
Change cookie settings

You have accepted cookies. You can change your cookie settings at any time.

You have rejected cookies You can change your cookie settings at any time.

Link to wales gov site which opens in new tab
Language switcher
  • English
  • Newid yr iath ir Cymraeg Cymraeg
Canolfan gwasanaethau cyhoeddus Digidol - HafanCentre for Digital public services - Homepage
  • Home
  • Courses and events
  • Guidance and standards
  • Our work
  • Blog
  • About us
  • Home
  • Courses and events
  • Guidance and standards
  • Our work
  • Blog
  • About us
Breadcrumb
  1. Home
  2. Blog

Blog

Updates and discussion on the development of user-centred services in Wales.

181 results

Digging deep: the role of design in discovery

25 March 2022

In the first, exploratory stage of Agile, it’s crucial to represent your assumptions – and then throw challenges at them.

Phone, video, visit? Themes emerge in GP access discovery

18 March 2022

Technology is also encouraging more young women and middle-aged men to book appointments – but GPs in short supply.

Removing blockers in beta: next steps for Digital Landscape Review

18 March 2022

The DLR is building on alpha findings to map a path towards truly inclusive digital services for Wales.

Waste not... content needs on a hazardous disposals service

16 March 2022

A Natural Resources Wales discovery revealed problems an environmentally sensitive industry had with digital services: alpha is about trying solutions.

Create psychological safety… and four other Agile content lessons

11 March 2022

The Welsh Government wants to plant 86 million trees in 9 years – and plain language guidance can help.

Audio applications? Helping to throw the grants net wider

10 March 2022

CDPS and Sport Wales have been trawling the grant-giving landscape for better ways to award funds – emerging with promising results.

What can digital do? Exploring the primary healthcare landscape

4 March 2022

A CDPS team is on the ground talking to users of GP services in Wales about how they perceive patient-facing digital systems.

Tell us: how do we bring Digital Service Standards to life?

2 March 2022

How would you, the Welsh public service community, like CDPS to bring digital service standards to life?

‘When is my bin day?’ How a Welsh council went user-centred

25 February 2022

Powys County Council explains how user-centred design transformed its residents’ experience of everything from waste services to rate payments.

Building the digital capability at the Welsh Revenue Authority

23 February 2022

A digital maturity assessment is a fantastic way to get to know an organisation, as CDPS discovered in working with WRA.

Pagination
  • previous
  • …
    • Page 10
    • Page 11
    • Current page 12
    • Page 13
    • Page 14
  • …
  • next

Join us on social media

  • YouTube
  • LinkedIn
  • Sign up to our newsletter

Give feedback on our website

  • Share this page toLinkedInShare this page byEmail
  • Back to top
Footer Primary
  • Jobs
  • Join our research panel
Footer
  • Accessibility
  • Cookies
  • Privacy policy
  • Carbon-Conscious Accreditation
  • Copyright statement
Link to wales gov site which opens in new tab