Blog

Training for NHS Wales executives and technicians shows how user-centred design can lead to better services.

Rhiannon will lead on the development of a service manual that will bring digital standards to life.  

Small is beautiful when it comes to service delivery and, as for support networks, a certain everyday vegetable forms the perfect model – as Pete Stanton explains.

In this blog post, we share our top 5 learnings from the latest round of user research that will inform the next iteration of the ‘Track My Request’ service.

What do The Avengers and an onion have in common? The answer, as it turns out, is that both can teach us something about why multidisciplinary teams can be the key to a project’s success. 

As part of our Digital Landscape Review, we’ve been speaking to organisations right across Wales. In this blog post, we’re sharing the experience of The National Library of Wales on their journey to become more ‘user-centred’. 

Our mission is to build digital capability in public service organisations through a comprehensive training and support programme. This blog post outlines our recent experience in selecting a supplier to help us achieve this.

Natural Resources Wales (NRW) and the Centre for Digital Public Services (CDPS) are working in partnership on NRW’s first piece of user centred, Agile service design.  

Our prototypes focus on the key areas which were raised as issues during the discovery phase. Areas of user interaction such as registering for an account through to applying for a grant.

Everyone understands the role of a researcher on a project, or at least they think they do. But there is more to carrying out interviews and telling others what they’ve learned.