Blog

In this latest post. we wanted to highlight how we’re not alone in our work at the Centre for Digital Public Services. Many other similarly shaped organisations across the globe (known as “Digital Government Units”) have tackled comparable issues and we’re keen to learn from them.

In this post, we’ll be talking about our engagement with service owners. We’ll discuss how we’re collecting data and what we’ve learnt so far about the individual services and the challenges those who run them face.

Following our recent guest blog post by Caroline Millington from Caerphilly Council about their user research around digital exclusion, Izzie Hurrell tells us about the user research, building a team and what they learnt. 

Earlier this year, we supported Caerphilly Council to work with two user researchers on a piece of work to understand more about why residents struggle to get online and digital exclusion. In this post, Caroline Millington from Caerphilly Council tells us more about the project and what they’ve been doing.

Over the last 9 months we’ve been working across our 3 local authorities on the Accessing Adult Social Care project with the team from CDPS. It’s been a new way of working and it’s been brilliant to work collaboratively and see how we can approach our service delivery in a different way.

Last week saw the first monthly meeting of our Communicating Digital Community of Practice. We’ve had 16 comms practitioners sign up to the community since we launched it back in May.

The digital landscape team talk through what they have achieved in the last fortnight as they have begun to zoom-in to some of the details, going through the areas in which they are working one-by-one.  

We’re working with the National Procurement Service to do a discovery about the e-procurement tools used across the Welsh public sector, in order to understand the experiences of those using these systems, and what kind of system they would like to use.

Interim CEO Sally Meecham talks about the culture of the CDPS.

The Landscape Review aims to understand the state of Welsh digital public services (across services, platforms, contracts, and technology and skills) in order to better set priorities, to identify where we can join up teams and services, and assign investment for improving them.