Blog

In this guest blog post, Tash Willcocks, Head of Learning Design at TPXimpact, reflects on delivering the first 2 days of our ‘Leading modern public services’ programme to our first cohort in Swansea.

In this blog post, Senior User Researcher, Andrew Arrowsmith, shares findings from our discovery phase and what we will be focusing on next in our journey to improve the planning application process across Wales.

Peter Thomas, Head of Skills and Capabilities at CDPS, outlines his hopes, expectations, and fears as he prepares to launch the new 'Leading modern public services' programme.

Samuel Olugbade, delivery manager at CDPS, shares some of the challenges he faced and what he learned along the way on a new project.

In this guest blog post, Gareth Jones, Chief Digital Officer at Carmarthenshire County Council, explains their new digital strategy and how climbing Mount Everest is a powerful metaphor for change.

We recently worked with the StatsWales team to assess how they were meeting the Digital Service Standards for Wales to help them move their project from alpha to beta.

We recently completed a discovery looking at a design system for Wales, its opportunities and its challenges. In this blog post, Jo Goodwin explains what we learned and what’s next.

User researcher, Promise Michael, shares the challenges in planning and conducting research with people who have access needs while developing the service manual.

Working within the service design team, content designer Adrián Ortega shares some ways he’s involving translators and other practitioners in the development of content to improve the delivery of services and information in both Welsh and English.

In this guest blog post, Alex Kegie, founder of Nurologik, explains how a low-sensory space was set up at one of our latest events to help champion neuroinclusion.