Blog

Katy Arnold and Yana Blake-Walker share how they took an inclusive approach to user research, why it matters and the methods they used.

We've been working with DHCW to understand the needs of women and birthing people in the development of digital maternity services across Wales.

Handling the challenges of an apprenticeship programme and the expectations of candidates.

What is automation and AI? Should we be worried? And what are we doing to support you on this journey?

Sean Moses (Deputy Bill Manager, Welsh Government) sat in on a number of user research interviews and reflects on his experiences...

How we worked with Welsh Government to create user-centred guidance for local authorities to improve their Free School Meals content.

We have recently been undergoing a quiet revolution, transforming ourselves into a service organisation. Peter Thomas, Head of Skills and Capabilities explains...

Meet our 3 new apprentices who have joined us to start a career in user-centred design.

Adrian Davies and Sean Moses (Taxi Bill Managers, Welsh Government) reflect on the tools and techniques used and their learnings so far from partnering with CDPS.

Our user research team explains how they are conducting user research to understand what problems exist when using taxi and private hire vehicles.