CDPS holds online seminars on topics covering service delivery, Agile working and user-centred design.
User centred service design
In this webinar, we look at how user centred service design can support public service delivery in Wales.
Promoting the Welsh Language
We discuss how design and delivery of public services in Wales can help promote the Welsh language and meet user needs.
Digital Strategy for Wales
People from across various sectors in Wales got together to find out more about the strategy and what it means for public service delivery in Wales.
Skills and capability
This webinar looks at how we build the skills and capability to support public service delivery in Wales.
Making the right technology choices
How can we make the right technology choices to deliver better public services in Wales?
Digital Service Standards
We discuss the latest developments to our Digital Service Standards and were joined by the team at Sport Wales to discuss how they’ve tested them as part of their recent discovery work.
Building multidisciplinary teams
In this session, we discuss whether COVID-19 and the move to virtual working has made it easier to set up multidisciplinary teams, the perceived barriers to working in this way and how to overcome them and advice to teams starting out on the ‘Agile’ journey.
User centred design
In this webinar, a wide range of topics were covered including user terminology, how to include the user as a voice to influence and build trust within service design and resources and advice to help organisations new to user centred service design.
Using data to make decisions
We look at how data can power better decision-making in the Welsh public sector and beyond, based on the Welsh Government’s 12th Digital Service Standard.
Focusing on the theme of content design, this webinar was aimed at comms professionals working in public services within Wales and looked at the principles for writing effective, user-centred content.
Digital Strategy for Wales – one year on
It’s been a year since the Deputy Minister for Climate Change, Lee Waters MS, published the Digital Strategy for Wales which sets out our ambition to use a digital approach to make things better for public services in Wales.
In this session we cover creating accessible documents, writing good alt text, bilingual toolkits and accessible social media content.
Understanding the link between tech, digital and the environment
The Welsh Government has set out a public sector route map which sets out key priority areas needed by the Welsh public sector to reach net-zero by 2030. This webinar will look at how digital technology can play a role in reaching these targets.