Using this website

This website is run by the Centre for Digital Public Services. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some form error messages are not sufficient

  • some form error messages do not have enough contrast

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Reporting accessibility issues with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting the requirements of the accessibility regulations, email: info@digitalpublicservices.gov.wales

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Centre for Digital Public Services is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 – Level AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Success criteria failed: 3.3.3 Error Suggestion (Level AA)

Issue: When users commit error in the form field on a subset of our forms, the error handling is not sufficient to enable the user to identify the error or what is required from them to rectify the errors.

Success criteria failed: 1.4.3 Contrast (Minimum) (Level AA)

Issue: The error message text fails to meet WCAG 2.2 guidelines for contrast minimum. This issue may affect low-vision users who may be unable to distinguish the light grey text against the white background colour.

Preparation of this accessibility statement

This statement was prepared on 1 May 2023. It was last reviewed on 18 December 2024.

This website was last tested on 29 November 2024 against the WCAG [2.2] AA standard.

The accessibility testing was carried out by the Digital Accessibility Centre. The website was tested using automated testing tools including AXE, ARC Toolkit and WAVE, along with manual testing using assistive technologies such as JAWS, NVDA, VoiceOver screen reading software, Dragon voice activation software and colour contrast analysis tools.

We tested a combination of core templates, commonly used templates, and complex templates.

We tested:

In October 2023, the UK Government Digital Service conducted an audit of a representative sample of our pages, from which a number of common accessibility issues were identified and fixed.