Blog

User researcher, Mel Gentle, shares the latest stage of service patterns work, testing prototypes with the public in Wales.

As artificial intelligence becomes more embedded in our daily work, we’re taking deliberate steps to ensure it’s used responsibly, transparently, and in ways that reflect our values.

We’re conducting research to gain a deeper understanding of the experiences of marginalised individuals in Wales as they navigate the current benefits system. In this blog, we share some of our learnings.

Adam Hardy, Service Designer, discusses the gaps identified in our recent concept testing with local authorities in Wales, to make it easier for individuals to apply for the school’s essential grant, free school meals and council tax reduction.

Senior Designer Adrián Ortega shares how we’ve developed new guidance to support user-centred service design in Wales, and how you can help shape what comes next.

Joanna Goodwin, Head of Delivery and User Centred Design at CDPS, gives her reflections on the launch of the ‘Access for All’ book at the National Eisteddfod 2025.

In this blog post, the team discuss what we learned from users during our work on service assessments.

Our User Researcher, Tom Brame, shares early insights from user research into how marginalised communities access benefits support in Wales.

As Wales continues to improve the quality of its digital public services, the role of Service Assessments becomes more significant. Delivery Manager, Vic Mitchell shares early insights from an alpha, to shape the future model for Service Assessments across Wales.

A new book offering insight into accessible digital design will be launched at the National Eisteddfod in Wrexham by the Centre for Digital Public Services (CDPS) and Cardiff University.