Suitable for
- Those who work in the Welsh public sector delivering devolved services. If you are unsure, you can check the register of devolved public bodies.
- Individuals who have access to users and are in digital or service transformation teams.
- Individuals that are able to implement learning and research in their everyday role.
A course developed by David Travis and delivered by CDPS.
This course is currently in early iteration stage, so we are limiting our first cohorts to those in digital and service transformation teams.
Cost
This course is free for those who work in the Welsh public sector delivering devolved services.
In return, we ask that you help us improve these courses for others by taking part in research.
Course outcomes
This course will help you to:
- uncover user needs
- moderate a usability test
- plan research within an Agile framework
- interpret data from field research to create a journey map
- identify and prioritise tasks into usability testing
- interpret user research
How you will learn
- Currently delivered in English – please get in touch if you have Welsh language requirements.
- Delivered live on Microsoft Teams with supporting materials and activities on Google Classroom – a Google Account will be required to participate.
- 9 three-hour sessions (27 hours of live training in total).
- 12 individuals in each session.
- In-session activities to help you in your learning.
- Some homework between sessions.
- Follow up after the course ends to see how learning has been used.
This course is now fully booked. We will update the website with further information once new dates are confirmed.