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Blog

Updates and discussion on the development of user-centred services in Wales.

186 results

AI is a leadership test and north Wales is ready to lead

16 June 2025

Artificial intelligence (AI) is not just a technical upgrade, nor a distant policy matter for future governments to wrestle with. It is a seismic force that’s already reshaping how we work, how we live, and how we deliver public services. Alwen Williams, Portfolio Director at Ambition North Wales discusses AI and public sector leadership.

Beyond web accessibility in 2025 – looking at websites with your eyes closed

16 June 2025

In this blog post, Stuart Ball, Sight Life, discusses his own personal experiences accessing websites with a screen reader.

Announcing new Head of Standards and Product and their priorities

16 June 2025

Our new permanent Head of Standards and Product, Jemima Montieth-Thomas, sets out her vision to improve services across Wales.

New leadership to drive digital standards across Welsh public services

11 June 2025

The Centre for Digital Public Services (CDPS) has appointed two influential leaders to accelerate the adoption of high-quality digital standards across Wales' public sector.

Through the eyes of a Dolenni Digidol attendee

21 May 2025

Through the eyes of a fictional attendee, this blog post captures the unique blend of intimate networking and national conversation that defines Dolenni Digidol.

Research explores what capabilities are needed to meet Digital Service Standard for Wales

6 May 2025

In this blog post, user researcher, Sarah Floyd, reflects on the findings from our research to explore what capabilities are needed to help teams deliver services that meet the Digital Service Standard for Wales.

Celebrating success of the first User Centred Design apprenticeship in the UK

14 April 2025

The first ever apprenticeship course focusing on putting people at the centre of the design of digital public services is celebrating the successful graduation of its three students.

Inside the AI revolution: A Comms Manager’s reflections from our Dolenni Digidol event

9 April 2025

Last week’s Dolenni Digidol event, “Demystifying AI for Public Service Leaders,” exceeded all expectations and left me inspired about the future of digital transformation in Wales.

Insights on content design from our user-centred design apprentice

10 March 2025

User-centred design apprentice, Ruth Garner, shares insights on the planning project with a focus on content design.

Making planning easier – a content designer’s perspective

4 March 2025

In this blog post, content designer, Claire Gibbons, gives an insight into her role while on the digital planning project.

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