Blog

In February 2021, Sport Wales approached the Centre to see how we could support them in developing their community grants system and also on their digital transformation journey.

I’m delighted to be writing my first blog post as the new Chair of the Centre for Digital Public Services. For me the term “digital” represents much more than technology and computers.

In our previous blog post, we shared an update on the development journey for our ‘Track My Request’ solution to give easy access to status updates on requests to Adult Social Care.

Last week was Digital Leaders Week, an event focused on digital transformation with 300 speakers and 200 separate events aimed at sharing good practice.

In our discovery phase, we heard that there can be a lack of understanding of what ‘digital' means, that not all senior leaders understand how to implement digital transformation and that many public sector staff are keen to get involved in designing better public services, but need the right training and support.

In October last year, we published our draft service standards for digital services in Wales. Since then, we've been looking at how they're being used, how standards are used in other countries and what we can do to support adoption more widely.

As we develop and focus our delivery we’ve been thinking about communities and how we create meaningful engagement. When we talk about communities we’ve been thinking about the term in three ways.

Over the past few months, we’ve been sharing our progress working together with Neath Port Talbot, Blaenau Gwent and Torfaen to explore a shared challenge around the front door of Adult Social Care.

We caught up with Sally Meecham to hear the latest news from the Centre of Digital Public Services. Take a look at Sally's video to hear about the latest events, opportunities and how we're keen to hear your views to make our communications better.

In March we did a short piece of work to explore some of the challenges for organisations when it comes to communicating digital and whether there’s a role for the Centre to support in this space.