Session 1: Mapping your public service with Digital Health and Care Wales
Join Dan, Senior Service Designer at Digital Health and Care Wales, as he explains how service mapping can transform public services. In this session, Dan will share his approach to visualising the user journey, drawing on his work with the Student Nurse Placement and Dental Access Portal projects. Learn how mapping uncovers pain points and opportunities, blending people, process, and technology to drive service improvements.
Series overview
Join us for our new Lunch and Learn series: Mapping your public service – bite-sized, 30-minute sessions designed to bring service mapping to life through practical case studies from the Welsh public sector. Running fortnightly from early March, this series will explore how organisations are using service mapping to improve user experiences, tackle operational challenges, and design more consistent, effective public services.
Through this series, we’ll highlight best practices, share lessons learned, and explore common approaches that are making a difference across Wales. Whether you're new to service mapping or looking to refine your approach, these sessions will provide practical insights to help you get started.