Services Week 2025 – Wednesday 19 March, 1.30pm to 2pm, Online (Microsoft Teams)

Long waiting times, complex processes, and a lack of clear information – these are just some of the challenges faced by neurodivergent people waiting for assessments. Over the past year, CDPS has been working with the Welsh Government’s neurodivergence and learning disabilities team to explore how digital tools could improve support, streamline processes, and reduce inefficiencies in the system. 

In this show and tell for Services Week, our Delivery Manager, Poppy Evans, will share what we learned from working with neurodivergent individuals, families, and professionals, and how their experiences shaped the development of potential digital solutions. 

What we’ll cover: 

  • the key challenges faced by people waiting for neurodivergence assessments 
  • insights from our user research with individuals, families, and professionals 
  • ideas we explored, including a digital tool for gathering information more efficiently 
  • where we go next, and how you can get involved

Why join? 

  • If you work in health, social care, or service design, this session offers insights into how digital can help improve complex public services. 
  • You’ll hear honest reflections on what worked, what didn’t, and what’s still up for discussion. 
  • We welcome questions and shared experiences from those working on similar challenges elsewhere. 

Where and when? 

  • Wednesday 19 March, 1.30pm to 2pm 
  • Services Week 2025 (open to UK and international audiences) 
  • Microsoft Teams 

Services Week 2025 

Services Week is an annual event hosted by the Government Digital and Data community, bringing together professionals from across the UK public sector. Now in its seventh year, Services Week 2025 will take place from 17 to 21 March 2025 and will explore public services through the lenses of digital innovation and service design. This year’s theme is  ‘People-centred services.’

The events are open to participants from all sectors and backgrounds, encouraging diverse perspectives and collaboration.