We’ve been exploring how common tasks like applying, booking, registering and requesting show up across public services - and how we can make them simpler and faster for teams building them, and more consistent for users.
In this session, we’ll:
- explain the work we’ve done so far
- show how we’re using user-centred design
- share what we’ve learned from testing and research
- do a short practical activity
- open the floor to your questions, ideas and feedback
Whether you’re a designer, developer, content designer or service owner, we’d love you to come along.