How can we build better public services for Wales?
We’re currently conducting research to better understand how public service organisations in Wales are tackling the challenge of building the digital skills and capabilities needed to design and deliver user-centred services. Specifically, focusing on building those "DDaT-esque" skills essential to good service design, such as user-centred design, user research, and agile methodologies.
In this show and tell we’ll be sharing why this work is important and an update on our progress so far.
There will also be the opportunity for you to have your say and to ask the team any questions – don't miss out!