Register for Mapping your public service with Pobl Group

Session 2: Mapping your public service with Pobl Group 

Join Leah McDaid, Jon Oliver, and Linda James from Pobl Group as they share their approach to reviewing and redesigning their repairs service. This session will explore how business process mapping and user research are shaping future service design, highlighting key challenges, lessons learned, and next steps. As an ongoing project, this is an opportunity to hear real-time insights on what’s working, what’s evolving, and how Pobl is using service mapping to improve customer experience. 

Series overview

Join us for our new Lunch and Learn series: Mapping your public service – bite-sized, 30-minute sessions designed to bring service mapping to life through practical case studies from the Welsh public sector. Running fortnightly from early March, this series will explore how organisations are using service mapping to improve user experiences, tackle operational challenges, and design more consistent, effective public services. 

Through this series, we’ll highlight best practices, share lessons learned, and explore common approaches that are making a difference across Wales. Whether you're new to service mapping or looking to refine your approach, these sessions will provide practical insights to help you get started.