Introduction
We will be using this space to upload relevant course information, resources and homework, prior to each session.
What you’ll learn
In this course, you’ll learn how to:
- identify key user tasks
- map a user experience
- plan user research
- run a usability test
- generate insights
At the end of the course, you’ll understand:
- the importance of user needs
- user journey mapping
- effective planning of user research using an Agile framework
- user research techniques
- how to analyse user research
Training sessions will take place from 9.30am to 12.30pm on:
- 9 September 2025
- 11 September 2025
- 16 September 2025
- 18 September 2025
- 30 September 2025
- 2 October 2025
- 7 October 2025
- 9 October 2025
- 14 October 2025
