Overview
The Digital Service Standard for Wales was developed in collaboration with Welsh Government and local authorities across Wales.
It defines what good public services look like in Wales and helps organisations design and deliver efficient, cost-effective, and user-centred services.
The Standard consists of 12 points across 3 categories. You should aim to meet the Standard as a whole.
Contents
Meet user needs
- Focus on the current and future wellbeing of people in Wales
- Design services in Welsh and English
- Understand users and their needs
- Provide a joined up experience
- Make sure everyone can use the service
Create digital teams
- Have an empowered service owner
- Have a multidisciplinary team
- Iterate and improve frequently
- Work in the open
Use the right technology
- Use scalable technology
- Consider ethics, privacy and security throughout
- Use data to make decisions
