Service design takes compromise, and more importantly, it requires collaboration. But when services are designed well, they
- improve the organisation's reputation
- make internal operations more efficient
- save money
- increase income (for those services which generate income)
A service designer purposefully and consciously looks across the entire service and designs the service with user needs embedded throughout, and not just the part you may be working on.
Read ‘What we mean by service design’ by Government Digital Service (GDS)