Services Week 2025 – Thursday 20 March, 9.30 to 10am
Join our experienced user researchers Gabi Mitchem-Evans and Tom Brame as they dive into the practicalities of bilingual user research in Wales.
In this show and tell for Services Week, you’ll discover how a passionate community of action co-designed guidance for the Service Manual for Wales – sharing how research can be conducted to be inclusive and adaptive when perfect conditions aren’t available.
What we’ll cover:
- the realities of doing user research in a bilingual country
- how we worked with a community of researchers to co-design guidance
- practical considerations when planning bilingual research
- the challenges we faced and what we’re still figuring out
Why join?
- If you work in a bilingual or multilingual context, you may have faced similar challenges – we’d love to hear your experiences.
- This is an opportunity to explore different approaches, share learning, and connect with others tackling the same issues.
- You’ll gain insights into our work, and if you’re interested, you can get involved in the growing community of researchers exploring this space.
Where and when?
- Thursday 20 March, 9.30am to 10am
- Services Week 2025 (open to UK and international audiences)
- Microsoft Teams
Services Week 2025
Services Week is an annual event hosted by the Government Digital and Data community, bringing together professionals from across the UK public sector. Now in its seventh year, Services Week 2025 will take place from 17 to 21 March 2025 and will explore public services through the lenses of digital innovation and service design. This year’s theme is ‘People-centred services.’
The events are open to participants from all sectors and backgrounds, encouraging diverse perspectives and collaboration.