Service Manual | Centre for Digital Public Services

Service Manual
Contents	Status
Researching your users and testing your service Understand how to test your service, what your user needs are, and if you’re meeting them in the most effective way.	Live
Using artificial intelligence in the public sector How to use artificial intelligence (AI) ethically and safely in the Welsh public sector, adapted from GOV.UK guidance and supporting the Artificial Intelligence Playbook for the UK Government.	Live

Resources

Other guidance

Other guidance that may help you meet the Digital Service Standard for Wales.

Recommended standards

Other standards that the Digital Standards Working Group recommends to organisations who deliver public services in Wales.

Communities of practice

Our communities of practice bring people together to meet regularly, share knowledge and experience, discuss ideas and form networks to support professional development.

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