Meet user needs

Reusable content, tools and templates that you can use to improve the information about the School Essentials Grant in your local authority.

Service design makes all part of a service work together: what customers see and interact with (both online and offline), and the processes and steps inside of the organisation.

These service design tools will help you to make sure your service is joined-up and user-focused.

Learn about the types of design and the role that they play when it comes to developing services or products.

Writing for users in a way that they understand will improve your service.

This template, written by the Welsh Local Government Association Digital Team, will tell you how to do a round of usability testing in one hour.

In user-centred design, testing is an activity that you do with users to check how they use, perceive, or interact with something.  

Usability testing helps you to understand how people use an existing product or service.