The Wizard of Oz method is a way of testing new ideas or concepts with users who interact with a mock interface which is controlled behind the scenes by a human.
Using quantitative data to see how your product or service is performing is a good way to learn about the behaviours, issues, or pain points of people using your digital services.
Making sure that Welsh content is more than just a translation helps to meet user needs and makes public services easy to use in either Welsh or English.