Tree testing

This method of testing can be useful to: 

• see where people may get lost during a journey 
• understand the best way to help people complete their task in the easiest way possible 

You could use it to test a whole website or help you to understand the information architecture of a service.  

Tree testing involves: 

1. showing someone a starting point to complete a task 
2. asking them where they would click to help them reach their goal 
3. track the journey the person would choose to travel, from the first page to complete the task 

• Tree Testing guide by the Nielsen Norman Group 
• What is tree testing and how can it improve your site’s usability? on UserZoom.com 
• Tree Testing on userinterviews.com