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  4. Researching your users and testing your service

Researching your users and testing your service

Understand how to test your service, what your user needs are, and if you’re meeting them in the most effective way.

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service manual articles
Contents Status

Introduction to user research for public services

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Principles of user research

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Understanding your users and their needs

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Considering bilingualism in your research

Live

Getting your team ready to research with Welsh-language users

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Planning your Welsh-language user research

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Communicating what you learn about your users

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