Help others to ensure that the people of Wales develop the skills they need to engage with digital public services
Digital transformation means transformation for everyone – not just people who already have the digital skills to use online services. Public service accessibility is not merely a nice-to-have – services fail to the degree that they exclude sections of the public with, for example, disability or language barriers.
Inclusivity (including people) is crucial to CDPS’s approach to service design. We have in 2021-22:
- produced a digital inclusion directory for Wales
- used content designers, who specialise in creating accessible, user-centred content, in multidisciplinary teams
- promoted the Digital Service Standards for Wales, including standard 5 – ‘Make sure everyone can use the service’
This approach on several fronts signals how important CDPS sees accessibility and inclusion in service design.